Twice today I have had to deal with confrontations as the owner of a business. One was not so serious and the other was quite serious. In the smaller confrontation i had done absolutely nothing wrong but still managed to lose my appetite over the accusation as well as get all shakey in my hands and legs for about 3 hours. A customer disagreed with the terms and conditions (that she checked a box saying she had read and agree to) and threatened to call the BBB on me if I didn’t give her all of her money back. Ugh.

In the second confrontation I did not know that i was doing anything wrong (with good reason) and quickly remedied the situation, and still am getting angry e-mails from the accuser about how I should be ashamed of myself for wanting to ruin the life of someone with two small kids to feed. I’m almost too shaky to type right now (i’ve had a billion typos in this short blog post), let along think straight.

Just last week I also had to fight with a photographer who reported me as a business with no regard for photographer’s rights, and am still having nightmares over it (literally).  She posted me on a photographer’s forum and now I’m getting all kinds of bogus e-mails from photographers pretending to be clients. In the end she apologized, but I still can’t shake it.

I feel like a bit of a mental patient when i get confronted. I literally can’t think in a normal, orderly fashion. When someone accuses me, it all gets jumbled up in my head and i end up not being able to say anything at all. ….unless you consider crying ’saying something.’ I am very quick to get overwhelmed and cry when accused.  …it seems to be worse when i’ve done nothing wrong.

I would NEVER be able to handle the things that Jack Bauer has to handle.

Anyway, please spare a prayer for my business success and at least a right mind. I know this type of thing is to be expected and just comes with business ownership, but i need the skills and emotional ability to be able to deal a bit better.